ITIL INTERMEDIATE CAPABILITY: PLANNING, PROTECTION AND OPTIMIZATION

ITIL INTERMEDIATE CAPABILITY: PLANNING, PROTECTION AND OPTIMIZATION

Course Description:

     Course overview
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Target audience
⦁    Individuals who require a deep understanding of the ITIL Certificate in Planning, Protection and Optimization processes 
⦁    IT professionals 
⦁    Business managers 
⦁    Business process owners 

Objectives
⦁    Service design in PPO and lifecycle context 
⦁    Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization 
⦁    Capacity management as a capability to realize successful service design
⦁    Planning, protection and optimization roles and responsibilities

Pre-requisites    ITIL foundation course

Certification info    This is part of ITIL Intermediate certification .
To advance towards ITIL Expert Certificate this qualification is essential