ITIL INTERMEDIATE CAPABILITY: RELEASE, CONTROL AND VALIDATION

ITIL INTERMEDIATE CAPABILITY: RELEASE, CONTROL AND VALIDATION

Course Description:

     Course overview
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free- standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Target audience
⦁    Individuals who require a deep understanding of the ITIL Certificate in Release, Control and Validation processes 
⦁    IT professionals 
⦁    Business managers 
⦁    Business process owners 

Objectives
⦁    The importance of service management as a practice concept and service transition principles, purpose and objective 
⦁    The importance of ITIL release, control and validation while providing service 
⦁    How all processes in ITIL release, control and validation interact with other service lifecycle processes 
⦁    What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes 
⦁    How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence 
⦁    How to measure ITIL release, control and validation 
⦁    The importance of IT security and its contributions to ITIL release, control and validation 
⦁    The technology and implementation considerations surrounding ITIL release, control and validation
Pre-requisites    ITIL foundation course

Certification info    This is part of ITIL Intermediate certification .
To advance towards ITIL Expert Certificate this qualification is essential