ITIL INTERMEDIATE CAPABILITY: SERVICE OFFERINGS AND AGREEMENTS

ITIL INTERMEDIATE CAPABILITY: SERVICE OFFERINGS AND AGREEMENTS

Course Description:

     Course overview
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle .

Target audience
⦁    Individuals who require a deep understanding of the ITIL Certificate in Service Offerings and Agreements processes 
⦁    IT professionals 
⦁    Business managers 
⦁    Business process owners 

Objectives
⦁    Overview of SOA processes and basic principles 
⦁    The value to the business of SOA activities How the SOA processes rely on a good business case 
⦁    How the SOA processes rely on a good understanding of return on investment (ROI) 
⦁    Processes across the service lifecycle pertaining to the service offerings and agreements curriculum: 
⦁    Service portfolio management, which provides documentation for services and prospective services in business terms
⦁    Service level management, which sets up a service level agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
Pre-requisites    ITIL foundation course

Certification info    This is part of ITIL Intermediate certification .
To advance towards ITIL Expert Certificate this qualification is essential