ITIL INTERMEDIATE LIFECYCLE: SERVICE DESIGN
It covers the lifecycle aspects of Service Design and covers the management & control of the activities & techniques within the service Design stage of the lifecycle but not the detail of each of the supporting processes . Additionally the course looks at the concept of Service Design as a practice at the interfaces between Service Design and the other stages of the ITIL service Lifecycle.
The course is suitable for individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL V3 Foundation Certificate.
⦁ Obtain knowledge on ITIL concepts and terminology.
⦁ Explain the 5 major elements of Service Design and how this can enhance the quality of IT service management within an organization.
⦁ Enable students to understand the concepts, processes functions and activities involved in Service Design.
⦁ Explain the roles and justify the need of Service Design in the Service Lifecycle.
⦁ Prepare delegates for the ITIL lifecycle examination in Service Design.
Pre-requisites Delegates are required to hold the ITIL Foundation V3(SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3 Bridging Foundation (ILFBR)). Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Certification info The course forms part of the ITIL Intermediate qualification programme.The examination will consists of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.