ITIL INTERMEDIATE LIFECYCLE: SERVICE OPERATION
It covers the life cycle aspects of service operations including – service operations principles , activities and technology considerations. It also gives an overview of the service operations processes and functions.
Individuals who require deeper understanding of service operation stage of the service lifecycle
⦁ Chief technology officers (CTOs) , Chief information officers (CIOs)
⦁ Managers ,Supervisory staff
⦁ Team leaders
⦁ Service designers
⦁ IT architects , IT planners , IT consultants
⦁ IT audit managers , IT security managers
⦁ Service test managers and ITSM trainers
To obtain knowledge on ITIL concepts and terminology
Examine organizational issues including functions , groups and teams , department operational process
Prepare for ITIL lifecycle exam in service operations
Pre-requisites ITIL foundation course
Certification info This is part of ITIL Intermediate certification .