ITIL INTERMEDIATE LIFECYCLE: SERVICE OPERATION

ITIL INTERMEDIATE LIFECYCLE: SERVICE OPERATION

Course Description:

     Course overview
It covers the life cycle aspects of service operations including – service operations principles , activities and technology considerations. It also gives an overview of the service operations processes and functions.

Target audience
Individuals who require deeper understanding of service operation  stage of the service lifecycle 
⦁    Chief technology officers (CTOs) , Chief information officers (CIOs) 
⦁    Managers ,Supervisory staff 
⦁    Team leaders 
⦁    Service designers 
⦁    IT architects  , IT planners  , IT consultants 
⦁    IT audit managers ,  IT security managers 
⦁    Service test managers and ITSM trainers

Objectives
To obtain knowledge on ITIL  concepts and terminology
Examine organizational issues including functions , groups and teams , department operational process
Prepare for ITIL  lifecycle exam in service operations

Pre-requisites    ITIL foundation course

Certification info    This is part of ITIL Intermediate certification .