ITIL INTERMEDIATE CAPABILITY: PLANNING, PROTECTION AND OPTIMIZATION
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
⦁ Individuals who require a deep understanding of the ITIL Certificate in Planning, Protection and Optimization processes
⦁ IT professionals
⦁ Business managers
⦁ Business process owners
⦁ Service design in PPO and lifecycle context
⦁ Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
⦁ Capacity management as a capability to realize successful service design
⦁ Planning, protection and optimization roles and responsibilities
Pre-requisites ITIL foundation course
Certification info This is part of ITIL Intermediate certification .
To advance towards ITIL Expert Certificate this qualification is essential