Course Description:

Course overview

It covers the life cycle aspects of continual service improvement and covers the management
 and control of the activities and techniques within CSI stage.

Target audience

Individuals who require a deeper understanding of continual service 
improvement stage of the service lifecycle.
⦁    Chief technology officers (CTOs), Chief information officers (CIOs) 
⦁    Managers, Supervisory staff 
⦁    Team leaders 
⦁    Service designers 
⦁    IT architects, IT planners, IT consultants 
⦁    IT audit managers,  IT security managers 
⦁    Service test managers and ITSM trainers

Objectives

To obtain knowledge on ITIL  concepts and terminology
To give a detailed management/business level understanding of the ITIL CSI 
phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT services
Prepare for ITIL  lifecycle exam in continual service improvement

Pre-requisites    ITIL foundation course

Certification info
    This is part of ITIL Intermediate certification.