It covers the life cycle aspects of continual service improvement and covers the management
and control of the activities and techniques within CSI stage.
Individuals who require a deeper understanding of continual service
improvement stage of the service lifecycle.
⦁ Chief technology officers (CTOs), Chief information officers (CIOs)
⦁ Managers, Supervisory staff
⦁ Team leaders
⦁ Service designers
⦁ IT architects, IT planners, IT consultants
⦁ IT audit managers, IT security managers
⦁ Service test managers and ITSM trainers
To obtain knowledge on ITIL concepts and terminology
To give a detailed management/business level understanding of the ITIL CSI
phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT services
Prepare for ITIL lifecycle exam in continual service improvement
Pre-requisites ITIL foundation course
This is part of ITIL Intermediate certification.