ITIL INTERMEDIATE LIFECYCLE: SERVICE STRATEGY

ITIL INTERMEDIATE LIFECYCLE: SERVICE STRATEGY

Course Description:

     Course overview
This course builds on ITIL foundation course. It covers the lifecycle aspects of service strategy and covers the management and control of activities and techniques within service strategy stage of the life cycle.

Target audience
Individuals who require deeper understanding of service strategy stage of the service lifecycle 
Those who already hold ITIL v3 foundation certificate 

Objectives

To obtain knowledge on ITIL service strategy concepts
Conduct strategic analysis of IT services
Technologies related to service strategy 
Prepare for ITIL  practitioner lifecycle service strategy exam

Pre-requisites    ITIL foundation course

Certification info    This is part of ITIL Intermediate certification , multiple choice exam