ITIL Practitioner foundation
This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3-day event.
The course is aimed at: - Those engaged in IT development, IT operations and IT service management. Individuals wishing to have a detailed understanding of the principles of service improvement.
1-After completing the course, students are familiar with the following aspects of ITIL
2- Understand how to define services in terms of value, cost, outcomes, and risk
3- Using the guiding principles of service improvement
4- Anchoring programmes to the service improvement approach
5- Appreciate and act on organizational change principles
6- Be able to define and report using meaningful metrics
7- Plan effective communications for improvement
8 Be ready to sit the ITIL practitioner examination
ITIL Foundation V3 equivalent, V3 or 2011 is a mandatory, requirement
The course leads up to the Axelos ITIL practitioner exam. Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL practitioner certificate. This is worth 3 credits towards the ITIL expert award. This version of the course involves preparing and sitting the exam at the end of the class.