The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

Consultation on the Application of Credit Limits Instruction

Wednesday, November 13, 2013

This consultation contains proposals for Service Providers to apply Customers credit limits in all cases, to keep customers notified of their credit allowance before their credit limit expires and to ensure that customers are not charged in excess of their agreed credit limit without their express consent.

These instructions will ensure customers no longer face the risk of “Bill Shock” whereby they receive a Bill far in excess of their contracted Credit Limit. 

All interested parties are invited to provide their views and comments on the Instruction attached to this consultation document (CD). Comments should be submitted by email to before the date stated on the front cover. The subject reference in the email should be stated as "Consultation on Credit Limit Application". It is not necessary to provide a hard copy in addition to the soft copy sent by email.