The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

Consumer Protection Policy

Saturday, January 4, 2014

The document on this page is the final Consumer Protection Policy prepared by ictQATAR. The Policy outlines the telecommunications operators’ existing and new consumer protection obligations, including a requirement to make available a simple summary of every retail offer, some minimum contractual terms which restrict an operator’s ability to impose inappropriate terms on consumers, and new obligations to help customers with disabilities.

The policy also includes a strengthened system for monitoring and enforcing compliance with the rules, and provision for a dispute resolution process that is independent of operators.