The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

ictQATAR Dispute Resolution Rules

Wednesday, August 18, 2010

ictQATAR's Dispute Resolution Rules outline the procedures for lodging and resolving a dispute according to ictQATAR's powers to receive and settle disputes between telecommunications service providers under the Telecommunications Law 34 of 2006 and Executive By-Law 1 of 2009.

The dispute resolution process is initiated by a service provider by filing a formal complaint with ictQATAR and following specific procedural and substantive rules. These rules include: providing necessary evidence in support of a complaint; permitting the other party (the 'defendant') the opportunity to answer the complaint; and submitting any additional materials to ictQATAR as required to resolve the dispute.