The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

ictQATAR Telecommunications Billing Guidelines - Final Proposal

Monday, January 19, 2009

In August 2008, ictQATAR issued a consultation document regarding its proposal for telecommunications billing guidelines asking stakeholders for their views on the subject. ictQATAR received 68 responses in this regard. The comments received from stakeholders have been taken into account in this final proposal for Telecommunications Billing Guidelines. 

The purpose of ictQATAR’s Telecommunications Billing Guidelines is to ensure that consumers have the tools they need to understand their telecommunications bills, identify billing errors and avoid being charged for services for which they have not subscribed. Consumers should know who is asking them to pay for a service, what services they are being asked to pay for and how to dispute any unauthorized or incorrect charges. They should also be able to receive their bill on a timely basis and in a format that is easily accessible.  ictQATAR’s final proposal for Telecommunications Billing Guidelines requires Service Providers to meet minimum requirements for 10 key billing areas. These areas include: Bill Format, Access to Billing Information, Customer Information, Service Provider and Additional Billing Party Information, Descriptions of Billed Charges, Disconnection, Disputing Charges, Billing Accuracy, Billing Timeliness and Payment. Service Providers will have 90 days to ensure compliance with these guidelines once they are issued.