The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

Summary of Comments - Telecommunications Billing Guidelines

Monday, January 19, 2009

ictQATAR received 68 responses to its public consultation regarding proposed guidelines for telecommunications billing practices. This document contains the statistical summary of all responses that were submitted using ictQATAR’s comment submission form which was in a questionnaire format. In addition to responses from a major international bank and petroleum company, the majority of responses were submitted by individuals. The 10 billing guidelines proposed in ictQATAR’s public consultation (ICTRA 04/08-PA) are intended to set minimum billing standards for Service Providers in Qatar so that customers of telecommunications services may be assured of receiving a standard level of fair billing practices.   The majority (95%) of all respondents agreed with the contents of ictQATAR’s billing guidelines as proposed. Approximately 2% (1.9%) disagreed with some aspects of the proposals. 2.5% were undecided about certain aspects of the proposals.