The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

Telecoms Consumer Guide


As Qatar’s independent telecommunications regulator, ictQATAR is committed to ensuring best practice from telecoms service providers whilst protecting consumer rights. This Consumer Guide sets out your rights, outlines the complaints procedure and provides contact details.