ITIL v4 FOUNDATION

ITIL v4 FOUNDATION

Course overview:

ITIL® is the world’s leading best practice framework for implementing IT Service
Management. Organizations use ITIL to plan, implement, support and improve services and create value for their customers. In this course you will learn the Foundational knowledge and skills for adopting and adapting best practices for ITSM in your organization.

Target audience:

This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.

Objectives:

  • ITIL 4 Overview
  • Key Concepts of ITIL
  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)
  • The ITIL Guiding Principles
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • Key ITIL Practices
  • Other ITIL Practices

Pre-requisites

To ensure your success in this course, end-user level computer and networking skills are required.You can obtain this level of skills and knowledge by taking the following Logical Operations courses:

  • Using Microsoft® Windows® 10 or any similar introductory course

Some level of work experience in IT service support or IT service delivery is highly recommended. You may wish to take any one or more courses from the Logical Operations “IT Systems and Support” curriculum library to supplement your professional experience in this area.

Certification info

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%